Students tweet the darndest things about your library – and why you need to listen

Abstract

PurposeTwitter is an important communication tool with college students. This article aims to emphasize that, while Twitter is useful for sharing information about the library, more can be learned from using it as a digital listening post.Design/methodology/approachThis is an essay style viewpoint.FindingsThe paper reveals that Twitter is an important vehicle for disseminating information about a library to its community and as a means for maintaining good customer service.Originality/valueThe paper provides useful information on an important communication tool for libraries.