Author:
Gillingham David W.,Blanco José,Lewko John H.
Abstract
Describes an integrated model of error management which includes: the external environment; the corporate environment; the manager and the managed; incident management; inquiries; and, learning from errors. Includes classification of error types with examples. By understanding this model organizations can improve their ability to manage error.
Subject
Public Health, Environmental and Occupational Health,Management, Monitoring, Policy and Law,Health (social science)
Reference2 articles.
1. Blanco, J., Lewko, J.H. and Gillingham, D.W. (1996, “Fallible decisions in management: learning from errors”, Disaster Prevention and Management, Vol. 5 No. 2, pp. 5‐11.
2. Reason, J. (1990, Human Error, Cambridge University Press, Cambridge, pp. 199‐216.
Cited by
11 articles.
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