Assessment of airport performance using the grey theory method

Abstract

Purpose Performance evaluation of airports or any other organisation is paramount for improving performance. The purpose of this paper is to evaluate and compare the performance of the three international airports in Libya (MJI, MRA, and LAQ airports) by considering five aspects of performance. Design/methodology/approach The considered aspects are airport service quality, airport operations, airport economy, safety and security, and environmental. The paper uses the grey system theory to assess these airports by summarizing the opinions of experts. Findings The finding of this study provides directions of the evaluated airports to take the correct actions to improve overall performance. Originality/value No literature has been found till date is to evaluate and compare the performance of the international airports in Libya.