Analysis of a multi-echelon supply chain problem using revised multi-choice goal programming approach

Abstract

Purpose In this paper, a multi-objective multi-echelon supply-distribution model is proposed to optimize interactions of entities located within an Industrial Cluster (IC) including small- and medium-sized enterprises (SMEs), using a third-party logistics provider (3PL)-managed supply-demand hub in industrial cluster (SDHIC) as a specific public provider of warehousing and logistics services. Design/methodology/approach The three considered objectives are minimizing the total logistics costs, maximizing the rate of demand satisfaction and maximizing the quality of delivery. Because some parameters such as “demand of customers” are naturally fuzzy because of incompleteness and/or inaccessibility of the needed information, the triangular fuzzy number is applied for all fuzzy parameters to handle this difficulty. The proposed model is primarily changed into a correspondent supplementary crisp model. To solve such a model, a revised multi-choice goal programming (RMCGP) approach is then used with the purpose of finding a compromise solution. Findings Experimental results demonstrate that all enterprises involved in such a supply chain benefit with several advantages using SDHIC by consolidating shipments and merging the storage space of inventories. The applicability of the presented model is shown by conducting these experiments over an applied industrial case study. Originality/value The main contributions of this research are proposing a practical mathematical approach to the supply chain of ICs using a specific public warehouse managed by a 3PL, called SDHIC, bridging the existing gaps with respect to the already published researches in this area by applying real-world assumptions such as uncertainty; optimizing the interactions of involved entities in the supply chain of an IC, comprising suppliers, SMEs as manufacturers and customers; minimizing the total incurred logistics costs to such a system through optimum usage of lands, facilities, labors, etc. and boosting the satisfaction of customers through maximizing the service level criteria, illustrating the positive consequences of cooperation of 3PL with the SMEs/manufacturers in an IC, showing the applicability of the adopted approach by implementing it on an applied industrial instance.