Digital channel for interaction with citizens in public sector entities

Abstract

Purpose The use of information and communication technologies has become essential in organizations, as it is considered a key factor for modernization; however, many public or private institutions do not start with the process of digitizing their services. The purpose of this paper is to seek to manage the digital identity through a mobile application on Android that is intuitive and simple to access information in a public entity in the Province of Cañete. Design/methodology/approach In this regard, for the development of the mobile application, it was divided into three phases: analysis and design, where the functional and nonfunctional requirements are collected, the interface and the client–server architecture are designed; development, where the predesigned interfaces are encoded with their respective documentation; finally, software testing, to detect possible errors, unexpected crushes and behavior of the functionalities at user level. Findings Thus, it was possible to implement a directory of mobile services for citizens to facilitate access to data, content and public information such as files and location of municipal premises. Originality/value The application provides a new means of digital communication to provide access to institutional information and monitoring of procedures as digital banking, education and medicine.