1. Empathy-motivated forgiveness: the influence of empathy, prior experience, and contextual factors in route to forgiveness of a transgressor;International Journal of Psychology and Behavior Analysis,2016
2. Marketing as exchange;Journal of Marketing,1975
3. Effect of employee empathy on customer satisfaction and loyalty during employee-customer interactions: the mediating role of customer affective commitment and perceived service quality;Cogent Business and Management,2018
4. Empathy in negative and positive interpersonal interactions. What is the relationship between central (EEG, fNIRS) and peripheral (autonomic) neurophysiological responses?;Advances in Cognitive Psychology,2017
5. Delight and the grateful customer: beyond joy and surprise;Journal of Service Theory and Practice,2016