1. Argyris, C. (1978), “Double loop learning in organizations”, Harvard Business Review, September‐October, pp. 115‐25.
2. The 3-D Model of Information Systems Success
3. Information Systems Success: The Quest for the Dependent Variable
4. The great IT benefit hunt
5. Hammer, M. (1990), “Reengineering work: don’t automate, obliterate”, Harvard Business Review, July‐August, pp. 104‐12.