Evaluation of researchers’ satisfaction with electronic resources in two universities of Pakistan

Abstract

Purpose – The main aim of this paper is to evaluate the satisfaction level of researchers with electronic resources as well as the uses, purposes, reasons and problems faced by them in using of these resources in the context of Pakistani Universities. Design/methodology/approach – This paper opted for a quantitative study using a questionnaire for survey. Response rate was 80 per cent and data were analyzed from 261 researchers of two universities of Pakistan. Five-point Likert scale ranked from “Dissatisfied” (5) to “Extremely Satisfied” (1) was used to evaluate the satisfaction level of researchers. Findings – The paper found that mostly researchers were “Very Satisfied” with electronic resources though they faced problems in using of these resources. Research limitations/implications – Research scholars from Faculty of Arts, The Islamia University of Bahawalpur, and Bahauddin Zakariya University of Multan, Punjab, Pakistan, were included in this paper. Practical implications – This paper advances knowledge about the current status of the use of university library electronic resources, helps librarians in Pakistani university libraries understand the information need of the researchers more specifically, and provides some guidelines for the efficient and effective use of these resources. Originality/value – This paper fulfils the identified need of researchers and indicates how researchers can utilize electronic resources in a better way.