FORMAL MODELS VS. HUMAN SITUATIONAL UNDERSTANDING: INHERENT LIMITATIONS ON THE MODELING OF BUSINESS EXPERTISE

Abstract

Possible limitations on the successful formal modeling of human expertise can only be identified if the evolving thought processes involved in acquiring expertise are understood. This paper presents a 5‐stage description of the human skill‐acquisition process, applies it to the skill of business management, and draws conclusions about potential uses and abuses of formal modeling.