Revival of jet airways – will it emerge as a phoenix?

Author:

Bhawsar Pragya

Abstract

Learning outcomes The case intends for students to delve into aspects related to changes in the business environment, dynamics of competition in the airline industry, factors responsible for the collapse of an airline that had once remained a highflyer, and aspects related to change management in reviving a business that has undergone a trauma of crisis. Case overview/synopsis Jet Airways was all set to fly by the July-September quarter of 2022. The protagonist, Sanjiv Kapoor, had recently joined as the CEO of Jet Airways. Jet Airways was founded in 1993 when the Indian Government decided to liberalize the Indian skies. Flying highs and lows in its journey of 25 years, Jet Airways got grounded on 17 April 2019 because of a lack of funds. There were unsettled claims of ₹370bn against financial creditors and employees. Though liquidation of assets would have been a route to settle claims, it was decided to sell assets of the defunct airline by means of a formal resolution process. On 17 October 2020, the Committee of Creditors (CoC) approved the resolution plan of the consortium of Jalan and Kalrock Capital, which were the new promoters of the airline and were working to bring Jet Airways to its glory. These promoters appointed Kapoor to share the responsibility of Jet 2.0. Kapoor had to lead the change at Jet 2.0. Kapoor examined the idea of “look forward and reason back” as multiple challenges existed amongst opportunities for the carrier in its second chance at life. The case documented the entire saga of the rise, fall and revival of Jet Airways. Complexity academic level Undergraduate and Post Graduate Students Supplementary materials Teaching notes are available for educators only. Subject code CSS 11: Strategy.

Publisher

Emerald

Subject

Strategy and Management,Economics and Econometrics,Finance,Education,Business and International Management

Reference23 articles.

1. Balachandran, M. (2019a). How Naresh Goyal lost the plot. Forbes, 18 April, 2019. Retrieved from https://www.forbesindia.com/article/special/jet-airways-how-naresh-goyal-lost-the-plot/53123/1 (accessed 20 June 2020).

2. Balachandran, M. (2019b). How Naresh Goyal ran out of luck. Forbes, 26 April. Retrieved from https://www.forbesindia.com/audio/maga-zine-extra/podcast-how-naresh-goyal-ran-out-of-luck/53231 (accessed 1 July 2020).

3. Das, A. (2022). Jet Airways to fly with two classes, CEO Sanjiv Kapoor says there is space for differentiated model to succeed. Retrieved from https://www.cnbctv18.com/aviation/jet-airways-to-fly-with-two-classes-ceo-sanjiv-kapoor-says-there-is-space-for-differentiated-model-to-succeed-13132172.htm

4. Directorate General of Civil Aviation (DGCA) (2018). Handbook on civil aviation statistics 2017-18. Retrieved from http://164.100.60.133/pub/HANDBOOK%202017-18/HANDBOOK%202017-18.pdf (accessed 28 May 2020).

5. ET Bureau (2019). Grounded! Unable to land funds, Jet taxis to a halt. Economic Times, 19 April, 2019. Retrieved from https://economictimes.indiatimes.com/industry/transportation/airlines-/-aviation/grounded-unable-to-land-funds-jet-taxies-to-halt/articleshow/68930620.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst (accessed 18 May2020).

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