Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites

Author:

Carlson Jamie,O'Cass Aron

Publisher

Emerald

Subject

Marketing

Reference79 articles.

1. The Antecedents and Consequences of Customer Satisfaction for Firms

2. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

3. E-satisfaction and e-loyalty: A contingency framework

4. Relating e‐satisfaction to behavioral outcomes: an empirical study

5. Barclay, D., Higgins, C. and Thompson, R. (1995), “The partial least squares (PLS) approach to causal modelling: personal computer adaptation and use as an illustration”, Technology Studies, Vol. 2 No. 2, pp. 286‐309.

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