Customer experience management: a critical review of an emerging idea-Reference-Cited by-同舟云学术

Customer experience management: a critical review of an emerging idea

Published:2010-05-25 Issue:3 Volume:24 Page:196-208
ISSN:0887-6045
Container-title:Journal of Services Marketing
language:en
Short-container-title:Journal of Services Marketing

Author:

Palmer Adrian

Publisher

Emerald

Subject

Marketing

Reference63 articles.

1. A Comparison of Attitudes and Emotions as Predictors of Behavior at Diverse Levels of Behavioral Experience

2. River Magic: Extraordinary Experience and the Extended Service Encounter

3. Bacon, D.R. (2003), “A comparison of approaches to importance‐performance analysis”, International Journal of Market Research, Vol. 45 No. 1, pp. 55‐71.

4. Evoking emotion: affective keys to hotel loyalty

5. Contextual Effects of Reference Prices in Retail Advertisements

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