Abstract
Identifies concepts adopted in interviewing clients during
counselling. Explains their use in counselling and discusses their
application to interviewing enquiries by reference librarians or
information specialists. The concepts considered are: empathy, respect,
concreteness, genuineness, immediacy, positive regard, understanding,
unconditional regard, congruence and confrontation. Stresses the
importance of establishing the correct relationship throughout the
reference interview.
Subject
Library and Information Sciences
Cited by
3 articles.
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