Abstract
The use of critical incident technique to highlight problems of
student library use at Manchester Polytechnic Library is described. The
basic premise of the research was that students′ self‐sufficiency could
not be increased until these problems were more fully understood.
Critical incident technique uses broad prompts to allow the subjects to
describe a specific incident, thereby providing a clear picture of the
actual problem. The resulting interviews revealed a wide spectrum of
problems, ranging from the use of the catalogue and difficulties
locating books to the reluctance of students to ask for help and a
phenomenon identified as library anxiety.
Subject
Library and Information Sciences
Cited by
14 articles.
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