1. Colletti, D.L. (1987), “Retail banking success: a question of quality”, Banking Administration, April, pp. 42‐8.
2. EEC (1989), Machinery Directive 89/392/EEC, 6.14, Official Journal of the European Communities.
3. European Community (1957), Treaty Establishing the European Community, Rome, 25 March.
4. Quality function deployment for the good of soccer
5. A Customer‐based Competitive Analysis for Logistics Decisions