Author:
Jung Joo Y.,Hong Soonkwan
Abstract
PurposeThe purpose of this article is to explore the relationship between the organizational culture (organizational citizenship behaviour (OCB)), TQM practice and organizational performance of the manquiladora companies.Design/methodology/approachA structural equation modelling based on a cross‐sectional survey (N=230) is conducted.FindingsAs multinational companies (MNCs) implement innovative management methodology such as the TQM practices, their organizational cultural elements play significant roles towards the outcome. The organizational culture, represented by OCB, significantly impacts how TQM is managed and implemented. Furthermore, the results point out “soft TQM elements” have more significant impact than “hard TQM elements” towards firm's performance.Research limitationsThe study includes a specific location (Maquiladora) only.Practical implicationsThe findings suggest that management should also focus on the intrinsic motivations of employees represented by OCB rather than the sole emphasis on training and education.Originality/valueThe study supports the perspective that underlines the importance of the balance between soft and hard TQM, as well as the significance of OCB for a successful implementation of TQM.
Subject
Strategy and Management,General Business, Management and Accounting
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