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2. British Standard Institution (1992a), Guide to the Economics of Quality: Process Cost Model, BS 6143 Part 1, British Standard Institution, London.
3. British Standard Institution (1992b), Guide to the Economics of Quality: Prevention, Appraisal and Failure Model, BS 6143 Part 2, British Standard Institution, London.
4. Cauchick Miguel, P.A. (2001), Approaches and Tools for Quality, Artliber, São Paulo, Ch. 9 (in Portuguese).
5. Cauchick Miguel, P.A. and Wenzel, A. (1999), “Analysis of quality management practice in manufacturingcompanies operating in Brazil – part 1: research methodology and preliminary results”, Manufacturing Management, Vol. 3 No. 1, pp. 5‐14.