Strategic planning using QFD-Reference-Cited by-同舟云学术

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Strategic planning using QFD

Published:2005-01 Issue:1 Volume:22 Page:17-29
ISSN:0265-671X
Container-title:International Journal of Quality & Reliability Management
language:en
Short-container-title:Int J Qual & Reliability Mgmt

Author:

Killen Catherine P.,Walker Mike,Hunt Robert A.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference10 articles.

1. The Voice of the Customer

2. Kano, N., Seraku, F., Takahashi, F. and Tsuji, S. (1985), “Attractive quality and must be quality”, Quality, Vol. 14 No. 2, pp. 39‐45.

3. Porter, M. (1996), “What is strategy?”, Harvard Business Review, Vol. 74 No. 6, pp. 61‐78.

4. Ulwick, A.W. (2002b), “Turn customer input into innovation”, Harvard Business Review, Vol. 80 No. 1, pp. 91‐7.

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