Mobile number portability

Abstract

PurposeThe purpose of this paper is to present a review of the experiences with the implementation of mobile number portability (MNP).Design/methodology/approachThe paper presents a structured review of global experiences from markets where MNP has been introduced.FindingsThe paper finds that results have been disappointing, apparently arising from complex regulatory processes and sub‐optimal implementation.Research limitations/implicationsThe paper has a lack of sufficient analysis of the effects on competition.Practical implicationsThe paper highlights the need to measure national performance against global best practice and for NRAs to share experiences.Originality/valueThe paper is much broader in scope than previously published work in the area of MNP.