Linking dimensions of perceived service quality to actual purchase behaviour-Reference-Cited by-同舟云学术

Linking dimensions of perceived service quality to actual purchase behaviour

Published:2009-05-15 Issue:1 Volume:4 Page:4-20
ISSN:1450-2194
Container-title:EuroMed Journal of Business
language:en
Short-container-title:EuroMed Journal of Business

Author:

Andronikidis Andreas

Publisher

Emerald

Subject

Finance,General Business, Management and Accounting

Reference74 articles.

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5. Babakus, E. and Mangold, G. (1992), “Adapting the SERVQUAL scale to hospital services: an empirical investigation”, Health Service Research, Vol. 26 No. 6, pp. 767‐80.

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