Proposing a model to study the impact of RFID technology on organizational performance

Abstract

Purpose The main objective of this study is to propose a model to study the impact of radio-frequency identification (RFID) technology on organizational performance of the Library of the Academy of Arts in Iran. The Specialized Library at the Iranian Academy of the Arts (IAA) as one of the biggest national Iranian libraries has implemented and exploited RFID technology. This research aims to present a pattern for studying the effect of RFID on organizational performance at the Specialized Library at IAA from an employee’s perspective. Design/methodology/approach The statistical population includes 91 library staffs and managers of IAA. The data were collected through a questionnaire. The research literature was studied first, and the following four components were determined as research variables: service provision, costs, customer satisfaction and response time. The Cronbach’s alpha was calculated to test the questionnaire reliability, which resulted in an acceptable level of 0.829. The structural equation modelling method through SPSS and SmartPLS was applied to analyse the data. Findings The results indicate that there is a positive relationship between technology usage at the IAA library with an improved service provision, enhanced customer satisfaction and reduced response time; however, the hypothesis related to RFID usage and reduced costs was not supported. Research limitations/implications As this study is limited to one library, it is recommended that to provide a suitable ground for benchmarking purposes and to facilitate successful implementation of RFID technology in other sectors of the country, future studies should be focused on various industries. Originality/value To the best knowledge of the authors, no comprehensive model has been developed to present a pattern for studying the effect of RFID on organizational performance, particularly in the context of Iran.