1. Berkey, T. (1994), “Benchmarking in health care: turning challenges into success”,Joint Comm. J. Qual. Improv., Vol. 20, pp. 277‐84.
2. Bonini, P., Plebani, M., Ceriotti, F. and Rubboli, F. (2002), “Errors in laboratory medicine”,Clin. Chem., Vol. 48, pp. 691‐8.
3. Boone, D.J. (1988), “Evaluating laboratory performance. Historical and governmental perspectives”,Arch. Pathol. Lab. Med., Vol. 112, pp. 354‐6.
4. Boone, D.J. (1993), “Governmental perspectives on evaluating laboratory performance”,Clin. Chem., Vol. 39, pp. 1461‐5.
5. Lessons for the laboratory from a general practitioner survey.