An exploratory study on determinants of customer satisfaction of leading mobile network providers – case of Kolkata, India-Reference-Cited by-同舟云学术

An exploratory study on determinants of customer satisfaction of leading mobile network providers – case of Kolkata, India

Published:2013-08-02 Issue:2 Volume:10 Page:279-298
ISSN:0972-7981
Container-title:Journal of Advances in Management Research
language:en
Short-container-title:J of Advances in Mgmt Research

Author:

Chakraborty Shibashish,Sengupta Kalyan

Publisher

Emerald

Subject

General Business, Management and Accounting

Reference51 articles.

1. Anckar, B. and D'lncau, D. (2002), “Value creation in mobile commerce: findings from a consumer survey”,Journal of Information Technology Theory and Application, Vol. 4 No. 1, pp. 43‐64.

2. The Antecedents and Consequences of Customer Satisfaction for Firms

3. E-satisfaction and e-loyalty: A contingency framework

4. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

5. The mobile commerce value chain: analysis and future developments

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