Abstract
PurposeTask conflict and relationship conflict are common in organizations. This paper aims to present a unique case of the use of the targeted conflict-resolution technique. The revival of positive group dynamics is aptly shown.Design/methodology/approachThis descriptive case study is developed as a practice insight to showcase how a peculiar case of misunderstanding is resolved in the most unconventional way through the intervention of a mediator who unearths the real cause of contention. The mediator works through logic and emotion to remove negativity. Narration, a necessary component of the case study approach, peeps into the research subject involving flashbacks, flash forward, backstories and foreshadowing. The mediator uses reframing as a tool very efficiently, encouraging the people in conflict to understand the nothingness in their cold war and eventually prompting them to collaborate and compromise.FindingsThe shifts in communication dynamics post-mediator’s intervention are subtle and full of wisdom, encouraging introspection and constructive interaction, eventually bridging the differences. The possibility of achieving a state of homeostasis in the future magnifies. The belief in the power of affirmation and manifestation is validated. The heavy, difficult, hardened negativity loses ground and gets transformed.Social implicationsConversation/prayers at the deepest level in several meetings are the communication tools that have immense social relevance in the Indian context.Originality/valueA unique combination of intermediation encompassing written communication and energy transformation is adopted to resolve ongoing conflict by stroking the positive psychology of the partakers. To some, the method may appear to have a spiritual connotation.
Subject
General Earth and Planetary Sciences,General Engineering,General Environmental Science
Reference53 articles.
1. The influence of subconscious mind on human behavior;Journal of Postgraduate Current Business Research,2014
2. Anamnesis in plato’s ‘meno and phaedo’;The Review of Metaphysics,1959
3. An integral concept of regulating immune homeostasis;Journal of Clinical & Experimental Pathology,2016
4. Exploring self-forgiveness;Journal of Religion and Health,1992
5. Bartunek, J. M., Kolb, D. M., & Lewicki, R. J. (1992). Bringing conflict out from behind the scenes: Private, informal, and nonrational dimensions of conflict in organizations. Hidden conflict in organizations: Uncovering behind-the-scenes disputes (pp. 209–28). London: Sage Publications.