Facility management perspective in urban transformation projects: the opportunities and challenges in Turkey

Abstract

Purpose This study aims to gain a qualitative understanding of the residents’ perspective on the complexities of built environment management in Turkey. In addition, facility management (FM) is a newly emerging field in Turkey and therefore the paper contributes to the existing knowledge base on the global status of the field. Design/methodology/approach In-person surveys with the residents in the North Ankara and Dikmen Valley urban transformation projects were evaluated. The data have been collected from 660 residents through surveys using the random sampling method. Chi-square tests were used to examine the frequency and percentage distributions of the data, as well as the relationship between categorical variables. If the expected values in the chi-square analysis were low/insufficient, the Monte Carlo simulation method was used. A value of 0.05 was used as the level of significance, and it was stated that there was a significant relationship/dependency in the case of p < 0.05, and that there was no significant relationship/dependency in the case of p > 0.05. Findings The research identified that there was a prevailing opinion that professional FM services would likely increase the overall cost of maintenance, but satisfaction was lower in areas where management was carried out by a resident management group. It has been observed that there is a significant dependency between the regions with the answers given to the statements “Management by professional management companies causes an increase in costs” and “Management by the homeowners is more advantageous than working with professional management companies.” Originality/value The concept of “gecekondu” is unique to Turkey and the operation, maintenance and quality expectations of gecekondu owners and those of the more affluent residents can be significantly different. This fascinating process of illegal housing-to-urban transformation and the current need for many more urban transformation projects in the country distinguished the Turkish urban transformation approach from other countries. In addition, to the best of the authors’ knowledge, there is no other study in Turkey regarding the FM of urban transformation areas with data of this size.