Impact Planning and Assessment of public libraries: a country level perspective

Author:

Streatfield David

Abstract

PurposeThis is the first of a cluster of papers which seek to describe the work of impact planning and assessment (IPA) specialists at country level within the Global Libraries Initiative (GL) of the Bill & Melinda Gates Foundation.Design/methodology/approachThe paper describes the evolution of the approach to IPA developed by country specialists and outlines the main elements of the GL IPA Roadmap, which encapsulates this general approach. The Roadmap is a four‐stage process designed to ensure that IPA specialists know how to go about the needs assessment, baseline study and surveys involved in IPA at country level.FindingsThe paper underlines the need to collect required and recommended metrics for comparison and advocacy purposes and to take on the challenge of showing the impact of the country programmes in changing people's lives.Originality/valueThis paper shares the IPA learning at country level with people in other countries who may be contemplating public library evaluation at national, regional or local level or who are interested in impact evaluation.

Publisher

Emerald

Subject

Library and Information Sciences

Reference7 articles.

1. American Library Association and Information Institute (2009), Libraries Connect Communities 3, Public Library Funding & Technology Access Study 2008‐2009, American Library Association, Chicago, IL.

2. Bertot, J.C., McClure, C.R., Wright, C.B., Jensen, E. and Thomas, S. (2008) in Bertot, J.C., McClure, C.R., Wright, C.B., Jensen, E. and Thomas, S. (Eds), Public Libraries and the Internet 2008: Study Results and Findings, Vol. 2008, Information Institute, Tallahassee, FL.

3. Bertot, J.C., McClure, C.R., Wright, C.B., Jensen, E. and Thomas, S. (2009), Public Libraries and the Internet 2009: Study Results and Findings, Information Institute and Center for Library & Information Innovation, Tallahassee, FL.

4. Chiranov, M. (2011), “Applying pop‐up survey software to incorporate users' feedback into public library computing service management”, Performance Measurement and Metrics, Vol. 12 No. 1, pp. 50‐65.

5. Fried, S., Kochanowicz, M. and Chiranov, M. (2010), “Planning for impact, assessing for sustainability”, Performance Measurement and Metrics, Vol. 11 No. 1, pp. 56‐74.

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