Real life impact of the global libraries: Biblionet Romania Program

Abstract

PurposeThe purpose of this paper is to report on the findings from the pilot stage evaluation of the Global Libraries – Biblionet Romania project. The project involves introducing public access ICT via public libraries in Romania and the pilot evaluation was designed to ensure the adoption of an appropriate impact planning and assessment program for the main project.Design/methodology/approachSince the start of the Global Libraries – Biblionet Romania project, planning and managing for results have been the guiding philosophy. The team was concerned to find the right balance between what is too much for librarians in terms of data collection, and what precisely to promote as useful metrics with which the librarians are comfortable and which do not create too much extra work. A step‐by‐step approach has been used to involve librarians in decisions, facilitate consensus, and double‐check agreements, understandings and results. This involved phases of engagement with users in the pilot project areas, librarians, and the national professional body.FindingsThe pilot has revealed some of the key characteristics of library patrons as public access ICT users, some of the major factors in implementing public access computing through libraries and important elements of the capacity for change in the national professional body, all of which will inform the design and planning of the main project.Research limitations/implicationsLibrarians in the 12 pilot sites had different levels of expertise and interest in data collection and different levels of understanding of the relationship between impact assessment and service development. The paper expresses how one can quantify the benefits of using computer and internet in public libraries. Handled skilfully, this approach can be a strong advocacy tool to communicating with public authorities and other local or national stakeholders. Although this was a pilot project, it was substantial in scale and provides useful insights into all facets of a major implementation program as well as important assessment data on Romanian public libraries.Originality/valueThe pilot project has already provided original evidence of the significance and value of public libraries in Romania. (The main project that will be designed on the basis of this evidence will in due course add a major and continuing further dimension to this process of assessment.)