1. Basic Reference Sources: Smithsonian Institution Libraries, http://www.sil.si.edu/readyref.htm.
2. Basu, G. (1995, “Using Internet for reference: myths versus realities, ”Computers in Libraries, Vol. 15 No. 2, February, pp. 38‐9.
3. Bates, M.J. (1986, “What is a reference book? A theoretical and empirical analysis, ”RQ, Vol. 26 No. 1, Fall, pp. 14‐20.
4. Doran, K. (1995, “The Internet: helping library patrons understand what the Internet is not (yet), ”Computers in Libraries, Vol. 15 No. 6, June, pp. 22‐6.
5. The use of the World‐Wide Web in UK academic libraries