Application of total quality management in education: retrospect and prospect-Reference-Cited by-同舟云学术

Application of total quality management in education: retrospect and prospect

Published:1996-10-01 Issue:5 Volume:10 Page:25-35
ISSN:0951-354X
Container-title:International Journal of Educational Management
language:en
Short-container-title:

Author:

Kwan Paula Y.K.

Abstract

Points out that recent discussion has centred on the application of total quality management (TQM) in education. Most writers appear inclined to suggest that TQM is a unique solution for effective school management. Nonetheless, TQM was initiated in the manufacturing sector and its successful application in the educational setting should only be justified with ample theoretical support and concrete evidence. Attempts to trace the literature that discusses the application of TQM in education. Also addresses the differences between industry and education. Aims to explore the relevance of employing TQM in education.

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,Education,Organizational Behavior and Human Resource Management,Education

Reference63 articles.

1. 1Ishikawa, K., What Is Total Quality Control? The Japanese Way, Prentice‐Hall, Englewood Cliffs, NJ, 1992.

2. 2Juran, J.M., Juran on Leadership for Quality: An Executive Handbook, Free Press, New York, NY, 1989.

3. 3Deming, W.E., Out of Crisis, MIT, Cambridge, MA, 1986.

4. 4Crosby, P.B., Quality Is Free, McGraw‐Hill, New York, NY, 1979.

5. 5Hutchins, D., “Quality is everyone’s business”, Management Decision, Vol. 24 No. 1, 1986, pp. 30‐5.

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