1. Abdi, F., Shavarini, S.K. and Hoseini, S.M.S. (2006), “Glean lean: how to use lean approach in service industries”,Journal of Services Research, Vol. 6, pp. 191‐206 (special issue).
2. AMPLIFICATION IN SERVICE SUPPLY CHAINS: AN EXPLORATORY CASE STUDY FROM THE TELECOM INDUSTRY
3. Atkinson, P. (2004), “Creating and implementing lean strategies”,Management Services, Vol. 48 No. 2, pp. 18‐33.
4. Constraints management
5. A research manifesto for services science