Retailers’ perceptions of the effectiveness of CPTED-based techniques in reducing shoplifting: the case of Istanbul

Abstract

Purpose Shoplifting has become a widespread crime problem worldwide. The study aims to investigate retailers’ perceptions of the effectiveness of crime prevention through environmental design (CPTED)-based techniques to prevent shoplifting in Istanbul. Design/methodology/approach Data collection involved 370 face-to-face interviews with store managers at shopping malls in Istanbul by using a structured, self-explanatory questionnaire. The current study applies CPTED approach to measure the effectiveness of informal and formal surveillance techniques. Findings The results revealed that store managers perceived awareness of sales staff as the most effective CPTED-based approach to prevent shoplifting. The study identified six factors underlying perceived effectiveness of CPTED-based techniques: surveillance (informal surveillance), image/maintenance and surveillance (formal surveillance), territoriality, surveillance (formal surveillance), surveillance (mechanical surveillance) and target hardening. Originality/value No research to date has addressed the effectiveness of CPTED-based techniques in Turkey at shopping malls. Given the limited number of prior research, the results provide important insights regarding the perceived effectiveness of CPTED-based techniques.