Evolution of quality management: British Benefit Enquiry Line-Reference-Cited by-同舟云学术

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Evolution of quality management: British Benefit Enquiry Line

Published:2000-11 Issue:6 Volume:13 Page:526-539
ISSN:0951-3558
Container-title:International Journal of Public Sector Management
language:en
Short-container-title:Intl Jnl Public Sec Management

Author:

Train Lynn,Williams Christine

Publisher

Emerald

Subject

Management, Monitoring, Policy and Law,Political Science and International Relations,Public Administration,Geography, Planning and Development

Reference26 articles.

1. Audit Commission (1994), Staying on Course: The Second Year of the Citizen’s Charter Indicators, HMSO, London.

2. Charters at the grass‐roots: A first report

3. Benefits Agency (1993), BA Quality Framework, HMSO, London.

4. Cabinet Office (1991), The Citizen’s Charter: Raising the Standard, Cm 1599, HMSO, London.

5. Cabinet Office (1997), Charter Mark Awards 1998: Guide for Applicants, Cabinet Office, London.

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4. European Foundation for Quality Management Business Excellence Model;International Journal of Quality & Reliability Management;2010-06-29

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