1. Argyris, C. (1999), On Organizational Learning, 2nd ed., Blackwell, Oxford.
2. Armistead, C.G., Pritchard, J‐P. and Machin, S. (1999), “Business process management for organizational effectiveness”, Long Range Planning, Vol. 32 No. 1, pp. 96‐106.
3. Austrom, D.R. and Lad, J.L. (1989), “Issues management alliances: new responses, new values and new logics”, in Post, J.E. (Ed.), Research in Corporate Performance and Policy, JAI, London, pp. 233‐55.
4. Axelrod, R. (1984), The Evolution of Co‐operation, Basic Books, New York, NY.
5. Balloch, S. and Taylor, M. (Eds) (2001), Partnership Working: Policy and Practice, The Policy Press, Bristol.