Looking after employees is high stakes for casinos: employee well-being in the gambling industry

Abstract

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This study explores employee well-being in casinos, and finds that the economic benefits of working in a casino are offset by a highly challenging social, physical and psychological work environment and the psychological stress of handling customers who become aggressive when they lose. Casinos that want to retain skilled employees should look to improve employee satisfaction by reducing emotional stress and creating a more positive work environment. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.