What is this thing called service?-Reference-Cited by-同舟云学术

What is this thing called service?

Published:1999-10 Issue:9/10 Volume:33 Page:958-974
ISSN:0309-0566
Container-title:European Journal of Marketing
language:en
Short-container-title:European Journal of Marketing

Author:

Johns Nick

Publisher

Emerald

Subject

Marketing

Reference46 articles.

1. River Magic: Extraordinary Experience and the Extended Service Encounter

2. Arnould, E.J., Price, L.L. and Tierney, P. (1996), “The wilderness servicescape”,Proceedings of the 4th International Research Seminar on Service Management, IAE, Aix‐en‐Provence, pp. 599‐619.

3. An empirical assessment of the SERVQUAL scale

4. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

5. Servicescapes: The Impact of Physical Surroundings on Customers and Employees

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