Author:
Pereira Veridiana Rotondaro,Kreye Melanie E.,Carvalho Marly Monteiro de
Abstract
Purpose
The purpose of this paper is to investigate distinctive pathways for product-service system (PSS) development. Moreover, it investigates the contingent effect of the business ecosystem (BE) in terms of being provider-pushed or customer-pulled.
Design/methodology/approach
The study adopted a case-based research, performed in the Brazilian and Danish healthcare industries in order to explore the subject.
Findings
The results reveal that the capital available for investments influences the pathway. The customer-pulled PSS fast evolved to become result-oriented and connected to a complex resource-dependent network in the BE. The provider-pushed PSS showed a slow evolutionary pathway, limited to product-oriented offerings with low dependence among actors in the BE.
Originality/value
The research offers various managerial implications for PSS providers, policymakers and customers of the healthcare industry.
Subject
Industrial and Manufacturing Engineering,Strategy and Management,Computer Science Applications,Control and Systems Engineering,Software
Cited by
19 articles.
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