1. Ahmed, P.K.(1999), “Magic bullets of process change? TQM and BPR”, Business Process Management Journal, Vol. 5 No. 4, pp. 294‐6.
2. Business Process Reengineering and Organizational Performance: An Exploration of Issues
3. Aubrey, O. (1999), “ERP loosens a distribution logjam”, APICS–The Performance Advantage, Vol. 9 No. 4, pp. 47‐9.
4. Bicknell, D. (1998), “SAP to fight drug firm’s $500M suit over R/3 collapse”, Computer Weekly, 3 September.
5. Boudette, N.E. (1999), “Europe’s SAP scrambles to stem big glitches: software giant to tighten its watch after snafus at Whirlpool, Hershey”, Wall Street Journal, 5 November, pp. A25‐6.