Justifying business intelligence systems adoption in SMEs

Abstract

PurposeThe purpose of this paper is to provide a better understanding of how post-adoption use of business intelligence system (BIS) affects firm performance. It develops and empirically tests a conceptual model for assessing the impact of BIS routine and innovative usage on firm performance the context of small and medium enterprises (SMEs).Design/methodology/approachDrawing on the data collected from 181 SMEs we analyzed how BIS usage influences firm performance using the PLS-SEM method.FindingsThe paper provides empirical insights about how BIS routine and innovative usage affect firm performance.Practical implicationsThe results provide instrumental insights for managers and solution providers to help them understand the influence of various determinants to more effectively conclude the post-adoption process in SMEs.Originality/valueThis study represents important progress in the authors’ theoretical understanding of the role of BIS routine and innovative usage across different BIS partial impacts on firm performance dimensions.