Integrating tools to remote access facility for improved online experience

Abstract

Purpose – The paper intends to provide an overall picture how libraries use different tools, integrated to remote access facility and offer improved off-campus services. Design/methodology/approach – Web content analysis was used as research method to collect data from academic libraries in four continents. Findings – The results highlight that libraries use different types of online tools integrated to remote access facility; however, the techniques involved and purposes of use vary from library to library. Citing numerous examples, the paper approaches to draw a comparative figure of differential use of remote access tools across the continents. Originality/value – The paper is the first of its kind and may guide library professionals to plan and implement online tools, integrated with remote access facility and support education, research and training of the parent institution.