Self‐service in Cologne Public Library

Abstract

In October 1994, Cologne Public Library started using eight self‐service units for issues and returns in the central library. Two cash units were added in January 1996. The introduction of self‐service was part of the implementation of the new integrated library system from Automated Library Systems Ltd., and the main objective was to improve the library's service to its customers. This article discusses Cologne's experiences and shows how the concept developed together by ALS and Cologne Public Library is based on three premises: complete integration in the ALS circulation software, with access to the central stock and borrower database; ergonomic front‐end software, user‐friendly hardware; and complete integration of a security system.