Comfort from conformance

Abstract

Presents the positive side of conformance principles and reveals opportunities for continuous improvements in quality through achieving a balance between management control and employee empowerment. Describes the implementation of a structured framework ‐ the conformance cycle ‐ through which levels of non‐conformance can be significantly reduced and performance standards effectively improved. Suggests that organizations should re‐focus on a “back to basics” approach and use this as a foundation on which to build their success.