1. 1. Atkinson, W. “The Customer‐responsive Manufacturing Organization”,Manufacturing Systems. Vol. 8 No. 5, pp. 58‐61.
2. 2. Hauser, J. “How Puritan‐Bennett Used the House of Quality”,Sloan Management Review, Vol. 30, 1993, pp. 61‐70.
3. Corporate leadership in manufacturing
4. 4. Denton, K. “Enhance Competitiveness and Customer Satisfaction . Here’s One Approach”,Industrial Engineering, Vol. 22 No. 5, 1990, pp. 24‐30.
5. 5. Maddux, G.A., Amos, R.W. and Wyskids, A.R. “Organizations Can Apply Quality Function Deployment as Strategic Planning Tool”,Industrial Engineering, Vol. 23 No. 9, 1991, pp. 33‐7.