1. 1. Dimma, W.A., “On Leadership”,
Business Quarterly, Winter
1989, pp. 17‐20.
2. 2 Zairi, M.,
Total Quality Management for Engineers, Woodhead Publishing
Ltd, Cambridge, 1991.
3. 3. Drucker, P.F.,
Managing the Non‐profit Organization,
Butterworth‐Heinemann Ltd, Oxford, UK, 1990.
4. 4. Stayer, R., “How I Learned to Let My Workers Lead”,
Harvard
Business Review, November‐December, 1990, pp. 66‐83.
5. 5. Kotter, J.P., “What Leaders Really Do”,
Harvard Business Review,
May‐June 1990, pp. 103‐11.