Total Quality Management: A Framework for Application in Manufacturing-Reference-Cited by-同舟云学术

Total Quality Management: A Framework for Application in Manufacturing

Published:1994-02-01 Issue:1 Volume:6 Page:44-49
ISSN:0954-478X
Container-title:The TQM Magazine
language:en
Short-container-title:

Author:

Mustafa Pulat B.

Abstract

Presents the philosophy of TQM and operational elements which allow its application in a manufacturing environment. Describes eight such elements including management leadership, employee involvement, customer focus, fact‐based decision making, continuous improvement, benchmarking, responsibility for quality at the source, and quality function deployment. These elements are then positioned in an evolutionary model for a step‐by‐step introduction of TQM into a manufacturing environment. Finally, discusses some of the expected benefits with improvement examples from the factory where the author is employed.

Publisher

Emerald

Subject

Applied Mathematics,Industrial and Manufacturing Engineering,Strategy and Management,Industrial relations,General Decision Sciences

Reference7 articles.

1. 1. KPMG Peat Marwick, 1989 Productivity Survey: American Electronics Association, Mountain View, CA, 1989.

2. 2. Spechler, J., TQM Panel Discussion, Third International Conference on Productivity and Quality Research, Miami, FL, February 1991.

3. 3. Taylor, F.W., The Principles of Scientific Management, Harper & Row, New York, NY, 1911.

4. 4. Fayol, H., General and Industrial Management, Pitman Publishing Corp., London, 1979.

5. 5. Kemp, R.C., Benchmarking, ASQC Quality Press, Milwaukee, WI, 1989.

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