1. 1BS 7850 Total Quality Management,
Guide to Management Principles, Part 1, 1992.
2. 2BS 7850 Total Quality Management,
Guide to Quality Improvement Methods, Part 2, 1992.
3. 3European Foundation for Quality Management (EFQM),
Total Quality Management: The European Model for Self Appraisal 1995: Guidelines for Identifying and Addressing Total Quality Issues, EFQM, Brussels, 1995.
4. 4United States Department of Commerce,
1995 Application Guidelines, Malcolm Baldrige National Quality Award, National Institute of Standards and Technology, Gaithersburg, 1995.
5. 5Juran, J.M. (Ed.),
Quality Control Handbook, McGraw‐Hill, Maidenhead, 1988.