A Lean Six Sigma program in higher education

Author:

Svensson Carsten,Antony Jiju,Ba-Essa Mohamed,Bakhsh Majed,Albliwi Saja

Abstract

Purpose – The purpose of this paper is to contribute to the body of Lean Six Sigma (LSS) knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the LSS method in a complex transactional environment. Design/methodology/approach – The observations presented in this paper originate from rolling out a large LSS implementation at a recently established university. The paper is supported with secondary data from literature. Findings – The implementation of LSS methodology at King Abdullah University of Science and Technology has resulted in improvements in business processes and efficiency. This has been achieved through project execution and training programs. Approximately 350 staff members have completed awareness training, 50 yellow belts and 150 green belts have been trained, and the first round of seven black belts have completed training of which two have completed certification. Research limitations/implications – This paper is based on an empirical study of a single instance and the authors’ experiences as practitioners. Originality/value – This paper is the first description of what is believed to be one of the largest implementations of LSS in higher education.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference38 articles.

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3. Al-Qahtani, S.S. and Al-Methheb, M.M. (1999), “Implementation of total quality management in some Saudi public sector organizations”, Journal of King Abdulaziz University – Economics and Administration , Vol. 13 No. 2, pp. 23-38.

4. Alruwaili, J. (2013), “Total quality management in education directorates in Saudi Arabia: contrasting provincial case studies”, Public Policy and Administration Research , Vol. 6 No. 6, pp. 26-34.

5. Alsuhaimi, M.R. (2012), “The implementation of total quality management in King Saud University”, International Journal of Independent Research and Studies , Vol. 1 No. 2, pp. 80-88.

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