New service development: a network perspective

Author:

Syson Fiona,Perks Helen

Abstract

This paper generates a network perspective of the development of new services. Service development within a network environment is at an early stage of understanding and has received little attention. The authors contribute to greater understanding of the new service development process by conceptually developing and integrating two themes: the development of new services and the innovation process within networks, rooted in the study of industrial networks. The conceptual discussion is further strengthened by a case study of network‐based new service development in the financial services sector.

Publisher

Emerald

Subject

Marketing

Reference44 articles.

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5. Bruce, M. and Biemans, W.G. (Eds) (1995), Product Development: Meeting the Challenge of the Design‐Marketing Interface, John Wiley, Chichester.

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