Implementing quality in property management – The case of Singapore-Reference-Cited by-同舟云学术

Implementing quality in property management – The case of Singapore

Published:1999-12-01 Issue:4 Volume:17 Page:310-320
ISSN:0263-7472
Container-title:Property Management
language:en
Short-container-title:

Author:

Chin Lawrence,Khee Poh Lam

Abstract

This paper examines the property management industry’s attitude in Singapore towards quality. The survey findings show that more firms are becoming aware of the benefits of seeking ISO certification and seeing the need for adopting quality practices in order to have a competitive edge. A case study of an actual property management firm documents the process and procedure in implementing a quality system and in seeking ISO 9000 certification.

Publisher

Emerald

Subject

Business, Management and Accounting (miscellaneous),Finance

Reference8 articles.

1. Besterfield, D.H., Besterfield‐Michna, C., Besterfield, G.H. and Besterfield‐Sacre, M. (1995), Total Quality Management, Prentice‐Hall, Englewood Cliffs, NJ, p. 2.

2. Construction Industry Development Board (1993), Guide to Quality Management and ISO 9000 Certification, Singapore.

3. Construction Industry Development Board (1998), Construction Focus, Vol. 10 No. 1, Singapore, January/February, pp. 6‐7.

4. Green, D. (1997), ISO 9000 Quality Systems Auditing, Gower, Aldershot, p. 119.

5. Kelly, J.M. (1994), Total Quality Management: A How‐to Program for the High‐performance Business, Prentice‐Hall, Englewood Cliffs, NJ, p. 225.

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