1. This text is written for the non-specialist in the field of operations. So, it will be of particular interest to all "nontechnical" managers involved in project work. As well as defining operations management, it covers: • Designing products and services • Location of facilities • Maintenance and replacement of plant and equipment • Effective support systems • Purchasing procedures • Quality control With practical "application questions" located at the end of each chapter, managers, either singly or in groups, are encouraged to apply the material presented to their own organisations - learning new approaches for more effective operations management. 91pp1987ISBN 0 86176 315 7 Order through your local bookseller/library supplier or Eileen Breen, Customer Services Executive by post, telephone, telex or fax.MCB University Press, 62 Toller Lane, Bradford, England BD8 9BY. Telephone: (0274)'499821 Telex: 51317 MCBUNI G Fax: (0274) 547143