Enhancing human performance reliability in aircraft pushback operations

Abstract

Purpose The purpose of this paper is to investigate the aircraft pushback operations to predict and manage human errors, particularly those associated with the complex team work of carrying out the pushback operation. This should improve air ramp operations reliability. Design/methodology/approach The study applied the human reliability assessment “Systematic Human Error Reduction and Prediction Approach” that involved a total of 60 semi-structured interviews with practicing experts. Past ramp accident reports were also reviewed to provide more in-depth insights to the problem. Findings Some of the key performance reliability-degrading errors identified relate to some frequent critical technical inabilities within the team of headset operator and tug driver, as well as the vulnerable intra-team communications. Several best practices were similarly identified. Practical implications Based on its findings, this study proposes a new technological concept that can help enhancing safety of aircraft pushback operations. This should enhance reliability of aircraft ground handling and improve aircraft availability. It also provided a generic methodological approach to improve safety-critical operations within high-risk industries. Social implications This study responses to the increasing trend in ramp accidents worldwide. Originality/value The research conducted to date in this area is still quite limited compared to that of flight and aircraft maintenance safety. The relevant existing studies focus more on ramp safety holistically, and do not go into the details of how safety and reliability of a ramp operation can be improved. The current paper aims at filling this gap.